Why is it important for airports to focus on passenger experience?

by Zsuzsanna Imrei | November 26, 2020 | 8

Read moreAccording to a survey called Global air traffic – scheduled passengers 2004-2021, the number of scheduled passengers boarded by the global airline industry in 2019 exceeded 4,54 billion people. This number increases by 4-5% year on year, which brings with it the maximum utilization of the capacity of services provided at airports.