An in-depth insight on users’ real and recurring issues

by Csilla Herendy | September 13, 2017 | 10

Read moreHow should we start a diary study? We want to know what users do when we are not there with them: what are their recurring problems, what are the actual situations they experience. Ask them to take notes of what they do (preferably in digital form, for example in a private blog, Google Docs, etc.